At Liberty Hoepfl Garage, we believe actions speak louder than words. We encourage our customers to browse through the reviews left by drivers from Houston, Shepherd Park Plaza, Central Houston, Garden Oaks, The Heights, Oak Forest, Candlelight Plaza, and Shepherd Park Terrace. Our auto mechanics, service advisors, and other team members are honored to serve. The reviews are heartfelt, for many clients have taken notice of their efforts to deliver courteous and thorough service. Take a look at our reviews:
Work performed was satisfactory. They lacked overall communication which was upsetting as it was the first time using their services. After them telling me they would give me a call back with answers to my questions on status and prices, I had to call them because after waiting several hours, I... never received a call back. This, I feel, caused delay in getting my car repaired adding to the frustration of having to deal with not having transportation.For that reason I gave them three stars.read more
Had my car towed in per AAA reccomendation. They did a great job in that my car, which has been immaculately maintained, was repaired and returned to me in perfect condition. I am very happy with the outcome and am happy to find a shop that knows what they are doing. They may not be the cheapest,... but their prices are competitive and I am happy to pay a little more to get this kind of result. They are now my "go to"read more
I have never been to a garage where they take photos of every part of your car and have details of what needs to be done by priority....this is a GREAT service that they provide!!! I will definitely trust my car to them. And Chris was great about explaining everything to me, I'm Glad I took my car... to them, and it won't be the last. 👌read more
I had a great experience having my car taken care of. They did a thorough check for the needs of my car and didn't cheat me with the amount needed to fix it. They were very professional but personable and I felt like part of their family. I especially enjoyed my conversations with Jada, Chris,... Juan and Shelly. They made me feel very welcomed, I will return for all my repairs.read more
I had weird issues with my trunk involving the sensor and latch. Liberty was able to determine the cause, get a new part, and finish the job within two business days. Wonderful staff, great communication, and overall awesome experience. It is SO cool that they take pictures and send you an... electronic information page so you can see the issues yourself before making decisions on what to do. VERY helpful for people like me with limited car experience.read more
First time I’ve used this shop based on referral from a friend. They turned the job around in less than a day and provided a higher quality overall product at a reasonable cost. They were incredibly professional. I will use them again.
We have taken my wife's 2012 Prius to Liberty Hoepfl Garage twice. The first time was to double check the Toyota dealers claim that she needed almost $1000 in work. Liberty Hoepfl Garage checked out the car and found the dealer claim was false. The second visit resulted in an issue Liberty could... have easily cheated us on but they proved to be honest. They have earned our loyalty and we will continue giving them our business. Sousan H.read more
You want it done right, get it done here. They document your cars issues with detailed pictures and explainations. They sent my diagnosis via text message. Felt like i was at a Lexus service department. I saw classic camaro being serviced. They worked on my loyal Prius. Satisfied with these... passionate techs. Recommend.read more
I went to this business under the recommendation from my mom who had nothing but wonderful feedback on how well they treated her for years as a customer. After I my experience, I concur with her assessment and would recommend this company as well. Why? Great customer service. Easy online... appointment option and reasonable fee for safety & emissions check.read more
I This was service and price come together. I brought my vehicle in for inspection. In the inspection, my headlamp was out replaced while I had some coffee. All of this in 45 minutes. Good work in a timely manner for a good price, with great service. What else is there? A local business that... stands out. This place keeps getting better. An emailed and texted link of the vehicle diagnosis. Inspection accomplished into time flatread more
I have used these people for years. They are very professional and nice. They explain everything that needs to be explained and provide clear pricing. I never feel like I am being taken advantage of. This is my go to garage for auto care.