Our Easy Process

Having car problems? Need a great auto repair service in Houston? We would love to help. Liberty Hoepfl Garage (pronounced hep-ful) is located in Houston in the Garden Oaks neighborhood at 4610 N. Shepherd Drive.

Let us be your family’s answer to all your auto repair needs. Liberty Hoepfl Garage has met the needs of our clients for over 70 years and we would love to help you have that same peace of mind. Our friendly ASE-certified technicians (used to be called auto mechanics) have been helping Houston families keep their cars safe and reliable for over three generations. Your car is key to your independence! Here is our easy process.

The Liberty Hoepfl Garage “Let us help you fix your car plan”
In other words, here is our Road Map for you!

First, you heard about us from a friend or you found us on the internet, and
you like what you read and heard!

Getting your car to us
1. If your car is having a problem, call us at 713 695-5071 and we will
get you in right away or arrange a tow truck, if needed. If it is after hours
and you need a tow service, call Don at Integrity towing if you need a
flatbed at 281-855-8684 or call Bob at West University Wrecker at 713
927-3058.

2. If you want to schedule an oil change or maintenance service, you can
call us at 713 695-571 or go online and make a reservation.

3. Use our Early Bird system. Another option for you is to drop off your
car and fill out our convenient Early Bird envelope. We have a slot in
the front door. Just answer all the questions on the envelope, put your
keys inside, and drop the envelope through the slot.

4. Just show up. Our friendly staff is always ready to welcome you. Liberty
Hoepfl Garage is located at 4610 N. Shepherd Dr. next door to Frost
Bank. We open at 7:30 a.m. and close at 5:30 p.m., Monday through
Friday. We are open 8:00 to 4:00 on Saturdays. Please note that
people’s cars with prior reservations have priority in the shop.

Once you are at the shop.

1. We are always willing to shuttle you to work or provide a loaner vehicle.

2. One of our friendly service advisors will find out what’s going on with
your car. They will also talk to you about past repair history; how much
you drive over a period of time; how long you’ve owned the vehicle; and
how long you hope the car will last. By the end of the repair process, we
will help you establish a plan for fixing the problems you are currently
having and look at the big picture. We will guide you with our planning
process on some steps that will help you achieve your long-term goals
for the car.

3. A Liberty Hoepfl Garage auto mechanic (nowadays they are called
technicians) will evaluate your vehicle and perform a courtesy
maintenance and safety inspection.

4. You will receive the maintenance safety inspection digitally. We send it
to your phone or email so you can review it at your convenience.

5. When you’re ready to call us, we will have your estimate prepared for
repairs and discuss a maintenance plan based on your goals for the car.
We will give you our expert advice on what to do.

6. With your approval, we give you a proposed completion time, and our
technicians will get right to work.

7. In some situations, if the repairs will take longer than expected, we will promptly notify you of the delay and either pick you up from work or send you a loaner vehicle to your home, work, or school.

8. Depending on your preference, we will either text or call you when the car is ready.

9. We will arrange a ride back to the shop, if you need it.

10. We’ll explain everything that we did, talk about our 5-year, 50,000-mile
warranty and answer any questions you might have. We will then schedule an appointment for your next scheduled service and text that appointment to your phone’s calendar.

After you leave the shop:

A few days later, we will follow-up to see how you and the car are doing.  A week or so before your scheduled appointment, we will call you and confirm.

During our more than 70 years of providing service and repair for vehicles to clients throughout the Heights, Garden Oaks, Oak Forest, Shepherd Park Plaza, Shepherd Park Terrace, and Candlelight Plaza, we have run into every car situation imaginable and helped our customers resolve those challenges, so we know we can help you, too.

Here are some answers to common questions.

Q: What cars will we work on?
A: We work on all makes and models. We specialize in clients who want to
keep their cars to 300,000 miles. We even work on classic cars.

Q. How do we work on so many varieties of vehicles?
A: We have a classic car, a Euro, a Jeep, and diesel specialist on staff in addition to three L-1 and two Master ASE certified technicians.

Q: Can I pick up after the shop is closed?
A: Yes! We can take a credit card payment by phone when the work is
completed. Then, you can pick up the car any time after hours. With us, auto repair is stress-free.

When you bring your vehicle to Liberty Hoepfl Garage for service and repair, you can expect to receive more than just a fixed car. We strive to be the way auto repair is meant to be. You can expect friendly helpful service and a great 50,000 mile, 5-year warranty. In addition, as a local family business, we know how important it is to support the community that supports us. We are active in schools, in the YMCA, and in many local charities like the MS Society and some causes like the Battleship Texas.

While we fix cars to help people, at our core we are devoted to the underlying principles of liberty: virtue, faith, wisdom, and courage. That is why, we (Kathryn and Doc) keep doing what we do.

Our team is highly trained and all our technicians and service advisors love
cars and doing a great job for our customers. They want to please you and
make you raving fans of our company. We want to be the only place you
would think of bringing your car.

We will help you road map a plan to keep your car safe and reliable for now
and into the future so it will keep on humming down the streets of N.
Shepherd Dr. Garden Oaks, the Heights, Oak Forest, Independence Heights,
Shepherd Park Terrace, Shepherd Park Plaza and Candlelight Plaza for years to come.

Schedule your reservation today. We are located at 4610 N. Shepherd Dr.,
next door to Frost Bank. Let us be Liberty “Hep-ful” to you.

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